FREQUENTLY ASKED QUESTIONS
Everything you want to know about FixhDesk, its features and how to get started.
HOW DOES FixhDesk WORK?
Quick answers to the most common questions about cash management, notifications and integrated artificial intelligence.
FixhDesk monitors all your income and expenses in real time. You can view your updated balance, categorised expenses and receive automatic alerts for every relevant transaction. The dashboard gives you an immediate view of your daily and monthly financial performance.
FixhDesk automatically sends notifications for goods arrivals, payment deadlines and scheduled events. You can customise messages and notification channels from the control panel. Every notification is logged in the history so you can review the full record of all communications sent.
The integrated artificial intelligence analyses your business data to suggest competitive prices, identify reliable suppliers and flag potential new customers that match your business profile. AI is available on the Business and Enterprise plans and is continuously updated with the latest market data.
Yes. FixhDesk supports multi-shop management from a single control panel. The number of shops you can activate depends on your plan: the Individual plan includes 1 shop, the Business plan includes more, and the Enterprise plan offers unlimited shops. You can switch between shops at any time directly from the top bar of the panel.
Every order is created from the control panel, linked to a customer and a customisable status (e.g. Processing, Shipped, Delivered). You can update the status at any time: FixhDesk will automatically notify the customer of every change. You can also download the details of any order as a PDF directly from the system.
INVOICES, PAYMENTS AND SECURITY
How FixhDesk handles tax documents, payment methods and the protection of your data.
Yes. FixhDesk automatically generates PDF invoices for every completed order. Documents can be downloaded directly from the control panel, in the Orders section. The system also supports generating XML invoices for electronic invoicing, in line with Italian tax regulations.
Yes. FixhDesk integrates PayPal as a payment method. You can configure your PayPal credentials (Client ID and Secret) directly from the Settings > PayPal section of the admin panel. Once the integration is active, your customers can pay for orders securely through their PayPal account.
Absolutely. FixhDesk uses CSRF tokens to protect every form from cross-site attacks, secure server-side sessions and strict validation of all incoming data. Passwords are stored encrypted. Access to the control panel is separate from the public area and protected by authentication.
FixhDesk offers three plans: Individual, designed for small businesses with 1 shop and core features; Business, for those who want to scale with AI analysis, more shops and a higher customer limit; Enterprise, the complete solution with unlimited shops and users, expanded storage and dedicated priority support. All plans include a 1-month free trial.
ACCOUNT AND SUPPORT
How to register, manage your account and get support from the NG Lab team.
Click Sign Up at the top of the menu, fill in the form with your company details (name, city, VAT number and email address) and choose the plan that suits you best. After registering you will receive a verification email: once confirmed, your account will be active immediately and you can access the control panel.
From the login page, click Forgot password. Enter the email address linked to your account and we'll send you a secure link to reset your password. The link is valid for a limited time to keep your account secure. If you don't receive the email, check your spam folder.
From the Customers section of the panel you can add new customers, view their order history and check their contact details. Each customer can be linked to multiple orders and receive personalised notifications. The maximum number of customers you can manage depends on your active plan.
Yes. FixhDesk lets you invite additional users with administrator roles within the same company account. The number of available admin users depends on your plan: the Individual plan includes 1, while the Business and Enterprise plans support more. User management is available in the Users section of the control panel.
You can contact us via the Contact page or by writing directly to support@fixh.it. The NG Lab team is available Monday to Friday, 09:00 to 18:00 (CET). Enterprise customers have access to a dedicated priority support channel with guaranteed response times.